Case Study – High Availability and Excellent Customer Service are Fundamentals for Toolbank Ireland

Toolbank Ireland prides itself on being “Your Tool & Hardware Distribution Partner” by serving 32 counties with 14 strategically located warehouses across the UK and Ireland. They guarantee a 96% availability rate on over 30,000 products, and most items are delivered the very next day, simplifying the process of finding products, placing orders, and tracking deliveries so its customers can focus on their business. But to achieve this, they required the same service availability and commitment from an internet provider: in walked Elio Networks.

Challenge

Lack of service availability and attentiveness to Toolbank’s unique needs. Toolbank needed a provider that could provide a seamless service transition and support its outstanding customer commitment.

Solution

As Toolbank began its search for a new provider, Elio Networks emerged as the clear choice. Elio Networks surpassed the competition by offering unparalleled quality, speed, and service standards. With Elio Networks, Toolbank receives fast, local, and expert support whenever needed, enabling it to focus on what matters most—its customers.

Result

“[We have] excellent and outstanding backup from start to finish”, says Tony Gavagan, who struggled with connection availability and customer service with another provider. Receiving assistance for Toolbank’s issues was prompt and convenient, with immediate access to local experts who were prepared to communicate and take action. With Elio on its side embracing the power of seamless connectivity and efficient business operations, Toolbank is poised to advance its future operations confidently.