Frequently Asked Questions

Got a connectivity question?

 

See if you can find the answer here. If not, contact us and our experts will happily oblige.

Fixed Wireless

What are the benefits of fixed Wireless Internet for your business?

With more business operations depending upon cloud operations, business owners are finding that microwave fixed wireless internet meets their needs for increased bandwidth with improved reliability and performance.

A fixed wireless internet offering utilises microwave signals to connect a business’s premises to a wireless internet service providers point of presence (PoP) more commonly  known as a communication tower.  PoPs are responsible for supplying dedicated high-speed wireless internet access to a receiving dish a business’s premises. It’s a simple form of technology that is growing year on year in popularity across Ireland & the world.

 

If you think fibre optics is the gold standard in broadband technologies, think again. Microwave fixed wireless internet is quickly becoming more popular than fibre as businesses are learning about its advantages. In a competitive business landscape, speed and Internet quality are directly linked to productivity, which, in turn, contributes to organisational success. Since an increasing number of business operations happen in the cloud, increased bandwidth is necessary. Business owners are discovering that fixed wireless is a direct replacement or can be used in tandem with fibre optic based services as a managed failover solution.

Does it take long to install fixed wireless access?

A wireless access service provider can have you up and running within days. This is due to the fact that they already have a built out network in your area. Typically, all that needs to be installed is a radio at your building location which can then be configured to communicate with their nearest PoP. In comparison, having a leased line or new fibre equipment installed at your premises can be a time-consuming venture. Microwave connections can be installed within one to five days in comparison to the 12 weeks needed for fibre lines.

 

 

Is fixed wireless internet scalable & upgradable?

Bandwidth speeds can be turned up or down based on the needs of your organisation. Users can be added, removed or reshuffled with minimal impact on the cost or existing infrastructure. For this reason, fixed wireless is an excellent internet access option for businesses seeking a future-proof solution.

How reliable is fixed wireless internet?

The lack of cables means fixed wireless is not susceptible to issues that affect cable, satellite, DSL and even fibre. There are no cables that can be cut or interfered with. As a result, there is little to no ongoing maintenance required. When business operations depend upon connectivity to the Internet, the reliability of your broadband connection is critical.

Is fixed wireless internet secure?

Wireless technology has been tagged with the misconception that because signals travel via microwaves, security cannot be guaranteed. However, as the industry has grown, providers have developed impressive security protocols that ensure encryption, data privacy and a requirement for authentication and access control.

Can fixed wireless be used as a Primary as well as a Failover/Redundant connection?

Fixed wireless can be bundled with a wired method of connectivity to provide a redundant solution. This diversity ensures that even if the chosen primary solution experiences unexpected downtime, the failover solution is prepared to act as a backup allowing the organization to continue with mission-critical operations.

Is it true that fixed wireless internet has lower latency ?

More hops in cable, DSL & fibre networks lead to more processing latency and noise. A fibre network encompassing a city has to traverse more points than a microwave to arrive at the final point. The reduced number of hops in fixed wireless microwave networks lowers end-to-end latency. Even a gain of a couple of milliseconds can add up to a sizable advantage for businesses and deliver a better internet experience with lower latency. For businesses using a VoIP phone system, a great advantage of using low latency microwave fixed wireless Internet connection is superior call quality in comparison to what is offered when using fibre optic networks.

With the increasing availability of microwave fixed wireless internet and the lower costs associated with this solution, adoption is expected to only increase in the future.

Elio Connect

What speeds I can expect from Elio Connect?

Maximum speeds 50Mbps Download & 50Mbps Upload contended at Irelands lowest contention ratio of 4:1

How quickly can I get Elio Connect connection installed?

The same day you complete our paperwork on DocuSign if your business is ready for us!

What type of business service level agreement does Elio Connect 50 provide?

Next business day fix but we always do our best to have you up & running as soon as you contact our network engineers who are based in Dublin City Centre.

Does Elio Connect 50 come with a fixed IP address?

Yes, they come with 1 static IPV4 which is included in the price of €119 & €199 per month ex-vat.

What are the benefits of fixed wireless internet access?
  1. Quick installation – Same day
  2. Scalable – Speeds can be increased immediately if needed
  3. Reliable – Less cables means less maintenance
  4. Secure – Security protocols ensures highest level of encryption
  5. Cost – Fibre can be cost prohibitive especially in remote locations
  6. Redundancy – diverse infrastructure if your primary fibre line goes down

Elio Connect Plus

What speeds can I expect from Elio Connect Plus?

Maximum speeds 500Mbps Download & 500Mbps Upload contended at Ireland’s lowest contention ratio of 5:1.

If on net.

How quickly can I get the connection installed?

The same day you complete our paperwork on DocuSign if your business is ready for us that is.

How much does Elio Connect Plus cost?

Prices start at €299 per month ex-vat

What type of business service level agreement does Elio Connect Connect Plus provide?

Next business day fix, but we always do our best to have you up & running as soon as you contact our network engineers who are based in Dublin City Centre.

Does the connection come with a fixed IP ?

Yes, all our connections come with 1 static IPV4 which is included in the price of €299pm ex-vat.

What type of business is Elio Connect Plus suitable for?

Mid – High level SME using cloud-based software applications, cloud storage, IP telephone systems, CCTV, TEAMS calls etc & can support 21 – 250 users.

Is the connection of Elio Connect Plus licensed?

Yes, Elio Connect Plus is licensed by ComReg the Irish Communications Regulator.

Elio Enterprise

What speeds can I expect from Elio Enterprise?

Our Elio Enterprise, Dedicated Internet Access starts at 100 Mbps – 5Gbps Symmetrical

For example, if you order a 100 Mbps service we will always guarantee you 100 Mbps in download & upload speed 365 days per year 24 hours per day.

How quickly can I get an Elio Enterprise connection installed?

The very next day…if you are ready for us

What type of business service level agreement does Elio Enterprise provide?

Elio Enterprise’s service level agreement is 24x7x365 with 8-hour fix however as our NoC, Operations & Field Engineering team are located Dublin City Centre we tend to have your query resolved much quicker than this.

Does the Elio Enterprise connection come with a fixed IP ?

Yes, all our connections come with a /29 which offers 8 static IPV4’s

What type of business is Elio Fibre suitable for?

High level SME to Enterprise customers using cloud-based software applications, cloud storage, IP telephone systems, CCTV, TEAMS calls etc & can support 251+ users.

Is the connection licensed?

Yes, Elio Connect Enterprise is licensed by ComReg the Irish Communications Regulator.

Elio Fibre

What speeds can I expect from Elio Fibre?

Our Elio Fibre service start at 50 Mbps – 10 Gbps Symmetrical

For example, if you order a 50Mbps service we will always guarantee you 50Mbps in download & upload speed 365 days per year 24 hours per day.

How quickly can I get an Elio Fibre connection installed?

Our average installation timeline is 8 – 12 weeks from date paperwork is signed however if you opt for our Elio Instant Fibre* we can have you running the very next day

How much does Elio Fibre cost?

Prices are dictated depending on your office location so feel free to contact one of our connectivity experts for a quotation.

Does the Elio Fibre connection come with a fixed IP ?

Yes, Elio Fibre comes with 1 static IPV4 which is included in the price.

What type of business is Elio Enterprise suitable for?

High level SME to Enterprise customers using cloud-based software applications, cloud storage, IP telephone systems, CCTV, TEAMS calls etc & can support 20 – 251+ users depending on the speeds you choose.

Get Connected

Contact us today and be up and running – tomorrow*.
Yes, you read that correctly. Tomorrow.