Traffic Management Measures and Their Impact

As an internet access service provider, we apply minimal traffic management measures solely to ensure network integrity, mitigate congestion during peak periods, and uphold service quality for all users.

We deploy anti-DDoS mechanisms which may temporarily block customer IP addresses if unusually high volumes of traffic are detected that could indicate a potential denial-of-service attack.

These measures are automatic and targeted solely at traffic patterns deemed harmful to network health. Legitimate users impacted by such measures are contacted and supported promptly to ensure normal service is restored as quickly as possible. We do not impose restrictions on bulk downloads or throttle specific types of traffic under normal conditions.

In addition, we reserve the right to implement traffic prioritisation for certain latency-sensitive services, such as VoIP, where deemed appropriate to maintain service quality. This may include identifying such traffic based on standard port ranges and ensuring it receives higher priority during periods of congestion. These measures are applied transparently and proportionately, without affecting the open-access principles of our network.

Traffic management actions are based on traffic volume patterns, not content inspection. No deep packet inspection or payload analysis is carried out. Personal data is only processed where necessary to protect network integrity and is handled in strict compliance with the General Data Protection Regulation (GDPR), as applicable in Ireland. We maintain appropriate technical and organisational safeguards to protect all end-user data.

No Data Limits  

We do not enforce any data volume limits, and our internet access services are provided on a flat-rate basis. Connection speeds are as advertised and may vary slightly due to factors such as network congestion, local infrastructure, or customer equipment. Any quality of service measures — such as VoIP prioritisation or anti-DDoS protections — are in place to maintain overall performance and should not significantly impact access to content, applications, or services under normal usage conditions.

Internet Access Speeds

Your internet data speed refers to how fast your internet connection is.  In practice this impacts how quickly you can send and receive information (e.g., downloading or uploading files, making video calls over the internet or using streaming platforms).  The speed that you experience will vary depending on your connection and your chosen plan.

Estimated Maximum Internet Access Speeds

Table 1 below sets out the estimated maximum, minimum and normally available upload and download speeds that we provide as part of your internet service.  Elio Networks may publish updates to Table 1 from time to time, as required.  However, your contracted estimated maximum speed is that which applied at the time your contract for services with Elio Networks commenced.

1. Factors Impacting Internet Access Speeds

It is important to highlight factors which impact your speed, some of which are outside our control. The factors which may impact your experience, and the speeds you actually receive, include, but are not limited to: the type of device you are using, your selected plan, your location, the topography (mountains, valleys, trees etc.), the level of use on the network, whether you are indoors (and may be impacted by the effect of building materials on indoor coverage), and the capacity of the equipment hosting the third party Internet content that you are accessing.

Data transmission delays and jitters, or packet loss, can cause your broadband to run slowly, fail to load web pages, or create problems with services.  Packet loss or delay in data transfer might result in momentary interruptions of service.

It is not expected that any traffic management measures applied have an impact on your privacy or protection of your personal data.  A copy of our privacy notice can be found here.

2. Issues with Internet Access Speeds

If you experience any continuous issue, or a regularly recurring discrepancy between the actual performance of your speed, or other quality of service parameters and the performance indicated above, then please contact us and we will attempt to diagnose and resolve your issue. We will endeavour to resolve your issue as soon as possible within 10 working days.

In exceptional circumstances, longer resolution times may apply. Any complaints will be managed in accordance with our Code of Practice for Complaints Handling.

If, having gone through this process it is still not possible for Elio Networks to remedy a situation where you are not continuously or regularly achieving the speeds that we have communicated and, where the relevant facts are established by a monitoring mechanism certified by ComReg, this may constitute non-conformity of performance for the purposes of triggering the right to seek potential remedies available to you under Irish law.  Please note that such remedies are subject to the provisions of your contract for services with Elio Networks and are without prejudice to any other rights you may have under law.  In any event, Elio Network’s liability to you will not exceed the limit set out in our Terms and Conditions – available on request