Traffic Management Measures and Their Impact

As an internet access service provider, we apply minimal traffic management measures solely to ensure network integrity, mitigate congestion during peak periods, and uphold service quality for all users.

We deploy anti-DDoS mechanisms which may temporarily block customer IP addresses if unusually high volumes of traffic are detected that could indicate a potential denial-of-service attack.

These measures are automatic and targeted solely at traffic patterns deemed harmful to network health. Legitimate users impacted by such measures are contacted and supported promptly to ensure normal service is restored as quickly as possible. We do not impose restrictions on bulk downloads or throttle specific types of traffic under normal conditions.

In addition, we reserve the right to implement traffic prioritisation for certain latency-sensitive services, such as VoIP, where deemed appropriate to maintain service quality. This may include identifying such traffic based on standard port ranges and ensuring it receives higher priority during periods of congestion. These measures are applied transparently and proportionately, without affecting the open-access principles of our network.

Traffic management actions are based on traffic volume patterns, not content inspection. No deep packet inspection or payload analysis is carried out. Personal data is only processed where necessary to protect network integrity and is handled in strict compliance with the General Data Protection Regulation (GDPR), as applicable in Ireland. We maintain appropriate technical and organisational safeguards to protect all end-user data.

No Data Limits  

We do not enforce any data volume limits, and our internet access services are provided on a flat-rate basis. Connection speeds are as advertised and may vary slightly due to factors such as network congestion, local infrastructure, or customer equipment. Any quality of service measures — such as VoIP prioritisation or anti-DDoS protections — are in place to maintain overall performance and should not significantly impact access to content, applications, or services under normal usage conditions.

Specialised Services & No Data Services

• We do not currently offer any specialised services under Article 3(5) of Regulation (EU) 2015/2120. As such, no impact on internet access services is expected in this regard.

• Our fixed internet access services are provided on a flat-rate basis with no data volume limitations. We offer both dedicated bandwidth services and contended services, where the available bandwidth is shared among multiple users.

• For dedicated customers, the reference speed is the speed advertised in your SLA, available upon request

• For contended services, the advertised speed refers to the maximum possible speed available on the shared line, which may be divided among users during periods of high demand. In such cases, each user receives a fair proportion of the available capacity. Therefore, the reference speed for a contended connection is the advertised speed divided by the contention radio provided on your contract.

• The maximum speed expected can be considered the total speed of the connection excluding a typical overhead of 5-7% depending on how we provide the service. This is due to the encapsulation we use to route your traffic on our network. Think of this as a wrapper for your traffic, allowing us to route this traffic through our network in the best possible manner.

• Normally available speed: Users can expect to receive around 90% of the reference speed during normal network conditions.

• Minimum speed: During peak times or high contention, speeds may drop to approximately 70% of the reference rate.

Significant and ongoing deviations from expected speeds — particularly where they materially affect usage, such as streaming, conferencing, or accessing essential services — may interfere with end-users’ rights under Article 3(1). We are committed to addressing such issues promptly and transparently, in line with regulatory obligations and customer agreements- please refer to Connectivity Terms & Conditions and Code of Practice

In the event of a continuous or regularly recurring discrepancy between the actual performance of your internet access service and the speeds or quality parameters outlined in this agreement, you have the right to raise a complaint with us- please follow the process outlined in the Code of Practice. We will investigate and take appropriate steps to resolve the issue. If the issue remains unresolved, you may be entitled to remedies under Irish consumer protection law, which may include the right to a price reduction, termination of the contract without penalty, or other measures depending on the circumstances. Consumers may also seek further support from the Commission for Communications Regulation (ComReg) – please see Code of Practice