Accessibility

 

At Elio Networks, we understand that customers with disabilities may need different support or tools to help them choose and manage their service and we’ve developed this accessibility statement with this in mind.

Accessibility Services / Computer Help

 

All our websites use the same font type. If you want to make it bigger, you can do this through your computer settings using Windows Magnifier or Mac OSX Zoom depending on your operating system. Many individual browsers and programmes also allow you to change the zoom to make content larger or smaller. Zooming in makes something bigger and zooming out makes it smaller.

Most operating systems also allow you to make your mouse pointer more visible and easier to find, change colours and fonts on your screen to make things easier to read and for users with limited mobility, voice recognition means you can talk to your computer and open programmes, dictate text, and carry out many other tasks using your voice. For more information on your specific operating system see:

//www.microsoft.com/enable/

//www.apple.com/ie/accessibility/

 

Register Your Disability

 

You can choose to register your disability and choose your specific communications and billing preferences by emailing contact@elionetworks.com

Your preferences will be noted on your account and will determine how we contact and bill you.

 

General Queries and Complaints

You can access our customer service through phone to 01 821 9350, Live Chat (bottom right of this page), email contact@elionetworks.com and letter to Elio Networks, 6-9 Trinity Street, Dublin 2

You can also choose to nominate an account contact to be set up on your account who is authorised to deal with any queries on the account. If you want to make a formal complaint you can do this by following our Code of Practice.

 

Directory Enquiries

Customers who can’t use the phone book because of a physical or medical condition (limited dexterity or mobility) may be eligible for free directory enquiries calls for National and Cross-Channel Directory Enquiries using the 196 Free Special Directory Enquiries number. Please note Call Completion and SMS is not offered as part of the 196 service.

To use the service, you must first register directly with Eircom’s Operator Services by calling Freephone 1800 574 574. The operator will take your name and address details and will send you an application form which you should complete and return to the address they provide, along with 3rd party confirmation of disability e.g. doctor, nurse, or representative organisation certification. When your application is successful, they will send you an acceptance letter and an individual PIN number.

Then just dial 196, when you hear the recorded announcement press 0 and ask for the Special Enquiry Service. The operator will ask you for your PIN number, your name, and the name and address of the person/company whose number you require.

 

Billing

You can choose to have your invoice delivered by post or email. If you have a visual impairment you can hear your account balance or pay a bill through our automated service by calling 1890 809 009. Our customer service team on 01 821 9350 are happy to read out invoices, take payments, set up Direct Debits and help with any queries over the phone or alternatively they can set your account up to receive a braille, bill or by post.

 

Consumer Guide

Comreg and the National Disability Authority established the Disability Forum in 2007. They have published a consumer guide which informs people with disabilities and older people about various phone features, billing and costs information and phone services. The guide is available in regular print, large print, braille, audio and easy to read and is accessible here:

//www.comreg.ie/consumer_initiatives/disabilities_forum.592.570.html

 

Useful Links